INDIGOTOG is committed to ensuring customer satisfaction with our products. Please read our Return & Exchange Policy carefully:

 

Eligibility for Returns:

1.1 Unused and Unworn Items: To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.

1.2 Timeframe: Returns must be initiated within 14 days from the date of delivery as indicated on the shipping carrier’s tracking information.

Non-Returnable Items:

The following items are not eligible for return or exchange unless they are received in a damaged or defective condition:

– Intimate apparel (e.g., underwear, swimwear, and lingerie)

– Personalized or custom-made items

– Accessories (e.g., jewellery, hats, and belts) unless accompanied by a clothing item

Return Process:

3.1 Initiating a Return: To initiate a return, please [provide instructions on how customers can initiate a return, such as contacting customer support or using an online return request form].

3.2 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

3.3 Return Packaging: Please ensure that the item is securely packaged to avoid damage during transit. We recommend using the original packaging or a similar protective packaging.

Refund or Exchange:

4.1 Refunds: Once the returned item is received and inspected, we will notify you of the status of your refund. If approved, refunds will be processed using the original payment method within 14 business days. Please note that the time it takes for the refund to reflect in your account may vary based on your financial institution.

4.2 Exchanges: If you wish to exchange an item for a different size, colour, or style, please specify the desired exchange item when initiating the return. Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.

 

Damaged or Defective Items:

5.1 Reporting Damaged or Defective Items: If you receive a damaged or defective item, please report on our support service email address at wecare@clothiquehub.com

5.2 Resolution: We will review the reported issue and, if confirmed, provide options for a replacement, repair, or refund, depending on the nature of the issue and product availability.

Exceptions and Discretion:

In exceptional cases or circumstances not covered explicitly by this Return Policy, INDIGOTOG reserves the right to make decisions regarding returns, exchanges, and refunds at its discretion.

Contact Us:

If you have any questions, concerns, or inquiries regarding our Return Policy or need assistance with a return, please contact our customer support team at wecare@clothiquehub.com

By placing an order on our website, you acknowledge that you have read, understood, and agreed to comply with our Return Policy.

INDIGOTOG reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review the Return Policy periodically for any updates.

Note: This Return Policy is provided as a general guideline and should be customized to align with your specific business practices and legal requirements. It is advisable to consult legal professionals to